I don't know how many people they intend to talk to or how the interviewees were chosen but I think they want as a wide a spectrum of the industry as possible. Non-medallion holder driver and TAC member, Tone Lee, was interviewed just before me.
Dr. Hara said that they also intended to run their own studies. They have done projects like this in fourteen cites over the last twenty years. Dr. Hara emphasized that their report would suggest the best practices from the standpoint of service.
I brought out my old saw about how company corruption has been bringing down the business by rewarding the most corrupt drivers and companies instead of the best; and putting potentially unqualified and dangerous drivers on the street.
I also came out in favor of changing from a gate & gas to a split meter system as a way to drastically improve both radio service and company quality. This would force companies to actually engage in the business of picking up cab customers instead of leasing out vehicles.
I have written about this before more than once. But, my previous efforts to bring an end to leasing did little except label me as a crank. However, this idea should be getting more traction since the most successful dispatching company in San Francisco, Uber LIMO, uses a split meter instead of a leasing model.
Other things I favored:
- Open Taxi Access or linking all the dispatchings systems in the city together onto one grid.
- Better driver training.
- More regulators for enforcement against illegal limos and illegal taxi company practices.
- Issuing more Single Operator Permits instead of full time cabs.
Dr. Hara said that they should have the study finished sometime in September.
To see the Best Practices Topics click below.