TAC 10.24.11

The Monday 10/24/11 TAC meeting covered a variety of topics.

The photo shows (from left) driver and dispatcher Bill Minikel, driver and blogger John Han, medallion holder and Yellow Cab representative Tim Lapp.

In what other industry can you find councilors of such uniqueness and diversity?


Illegal Taxi & Limo Update

SFMTA Investigator Eric Richholt thanked all the drivers who have sent him photos and videos of bandit cabs and limos and said to keep the info coming.  He can be reached at: eric.richholt@sfmta.com or 510-867-4694.

Richholt stated that he and his partners have handed out over one hundred $90 white zone citations to limos and nine $5,000 tickets to illegal cabs, including three for not having A-cards.

A few of the drivers expressed impatience with what has been done. They wanted a bigger crackdown on limos and town cars acting as cabs. Eric said that it was more difficult to prove that limos were making illegal pick-ups but that he and his colleagues would be going after them in the near future.

These drivers appeared to forget that this is the first systematic attack on illegal vehicles in memory (mine anyway) and is just getting underway. It wouldn't exist at all if Deputy Director of Taxi Services Christiane Hayashi hadn't written legislation to allow MTA investigators to give these citations and hadn't gotten the law passed by a hostile Board of Supervisors that thinks illegal taxis and limos serve the public. She also had to hire and train the investigators. Taxi Services needs a few more of them in order to maintain a presence on the streets both night and day.

Richholt said that they were prioritizing illegal taxis because they often have substandard equipment, rarely have insurance and thus are a danger to the public.

We Can Finally Use the Bike Lanes - Sometimes

After over a year of discussions, Hayashi has finally talked the powers that be into allowing cabs restricted use of bike lanes for picking up and dropping off customers.

Taxicabs will be issued bumper stickers indicating that the cabs have the right to be in the bike lanes for the above purposes. Taxis are supposed to use the lanes only as a last resort if there are no other safe locations nearby. We can only use separated bike lanes to drop off disabled or elderly customers. (Click photo for more detail.)

We are only supposed to pick customers up in a separated bike lane if the dispatcher tells us that the customer is disabled. Does this mean that we have to blow off disabled customers who try to flag us down from these areas? I think this item needs a bit more thought and discussion.

At any rate, we are only supposed to enter a separated bike lane at the beginning of the block and exit at the end.

For more information contact the SFMTA.

TAC Will Finally Be Able to Present Proposals to the SFMTA Board

After an exchange of letters between Taxi Advisory Council Chair Chris Sweis and SFMTA Chief Financial Officer Sonali Bose, it has been decided that Sweis will be able to present TAC's recommendations directly to the SFMTA Board at the their bi-weekly meetings.

This should put an end to a period when no recommendations were acted upon by the Board.

For background see TAC: or, Whatever Happened to Our Recommendations?...


New Town Hall Meeting Schedule

Busting Limos

On Tuesday morning August 30th, I rode along with Taxi Services Investigators Eric Richholt and Charles Castillo as they went hunting for limos engaging in illegal activities. Their main focus was on moving limos out of the white zones around hotels by giving them $90 tickets for parking longer than 10 minutes.


Eric is German American and Charles is from New Mexico and of mixed Mexican and Isleta Pueblo heritage. I mention this contrast because it helps them work well together. Charles has his hair braided down his back to his waist and wears a black leather jacket. He looks more like a drug pusher than a cop. Eric, on the other hand, wears an MTA jacket with his badge on the front.


"We're like Yin and Yang," Charles told me. "Nobody could figure us hanging out but we work great together."


What they want to do is give the tickets to the limo drivers before they have a chance to take off. The usual M.O is for Charles to scope out the limos and write down the information then give it to Eric who makes the bust.


"I do my Pueblo Indian thing," Charles says, "You don't want to spook the deer ... you don't want to spook the fish..." And, indeed, he did his job without the limo drivers ever noticing that they were targets.


Charles and Eric start out most days by checking out the Park 55 and moving on to the Hilton, the Nikko, the Westin and Union Square. On Tuesday, we ended up at the Grand Hyatt.


They gave out a couple of tickets at the Park 55 and the Mason Street side of the Hilton. Then, they pulled a double on the Taylor Street side of the Monaco Hotel.

On the far right side of the frame you can see the Monaco's doorman trying to gesture to a limo driver to leave before Charles (behind the doorman) can give him a ticket. The driver understood the gesture too late and got nailed.


Of course the limo drivers and the doormen collude with each other. Giving out a few tickets has a reverberating effect when the drivers and the doormen begin calling each other and their friends. Tuesday's ticketing turned out great for the cab drivers in front of the Nikko, four of whom were given airports that probably would've gone to limos a month ago.


"All these white zones used to be lined with limos before we started handing out citations," Eric said, "One driver told me that he hadn't had an airport out of a certain hotel in five years. Now almost all the white zones are open" so cab drivers are getting better loads.


Eric ticketed a limo in front of the Clift (See lead photo.) The driver didn't like this very much and argued that the hotel had told him that he could park there.

Eric politely told the limo driver that parking in a white zone was illegal.

The doorman of the Clift (looking in the window of a Yellow Cab) gave the taxi driver an airport while the limo driver yelled expletives after Eric.


I was impressed by the professionalism of both Charles and Eric as they dealt calmly and politely with sometimes angry limo drivers.


Cab drivers, on the other hand, were applauding or shouting words of encouragement to the duo. "The real satisfaction of the job," Eric said,  "is getting thanked by the taxi drivers."


Charles added that both he and Eric come from working class families so they can relate to the problems that drivers have earning a living and putting food on the table. He said that they, "want to help out and go to bat" for the drivers "to help make a level playing field."


We ended up in the parking garage across from the Grand Hyatt spying on the infamous "Big Mike" who is reputed to be the greediest and most arrogant doorman in the city. We watched as Big Mike talked with a limo driver and then pocketed a bill (below) as he walked away.

The limo drove into an alley where the vehicles usually wait until Big Mike signals them. This, by the way, is a tribute to the work of Charles and Eric who have chased the limos off the white zones and forced the doormen into backdoor deals. The usual scenario now, according to Eric, is for Big Mike to give a hand sign to a limo driver if there is an airport and then limo comes around the block to pick it up. But, if there is a short, Big Mike blows his whistle for a taxi.


One consequence of this, Eric told me, is that many cab drivers don't stop when Big Mike whistles because they know the ride has to be a short.

On this day, however, Big Mike has heard about us on the grapevine and knows he's being watched. For a change, he blows his whistle for taxis to pick up the airport rides. There are no limos around.

All in all, I saw about 15 airports being picked up by beaming and delighted cabdrivers during our short tour of the hotels.

Charles and Eric have only been ticketing for five weeks but they've already had a huge effect on the business. So far they've given out 28 white zone violations including the seven they handed out during their time with me. They have also given out three of the $5,000 citations that Chris Hayashi drew up the legislation for and these tickets all were given to people without A-cards driving Long Term leases.


This is a good start but problems remain. For one thing, Eric is fairly sure that hotel managers are getting kickbacks from the doormen. The hotels have been notified that accepting tips from limo and taxi drivers is now criminal conduct but there is a lot of money involved and, just like with tipping at cab company windows, the laws are hard to enforce.


Another problem is that limos are regulated by the Public Utilities Commission (PUC) and Taxi Services has no control over them except for where they park. Citations for illegal limos can only be given by the PUC or the police. Fortunately, Charles and Eric have recently contacted the PUC's investigative arm and they have been very co-operative. A PUC investigator has begun working with Taxi Services and has photographed and cited several illegal limousines. The police department apparently has also set up stings for limos playing flags.


The final problem is that the District Attorney's office so far has been reluctant to prosecute. Apparently, they see this as a lot of work for very little gain. Eric and Charles are hoping to show multiple and repeated offenses that the District Attorney would find worth pursuing.


At least progress is being made and we are seeing the signs already.


Charles wanted me emphasize the "appreciation and respect" that he and Eric feel for Deputy Director Chris Hayashi's "leadership, courage and vision" and say that this "motivates them to do better" work.


In fact, Hayashi created the Taxi Investigator civil service classification; recruited, hired and trained the Investigators; got authority from the Board of Supervisors to tow, write parking tickets and create a new misdemeanor against doormen; got permission from the SFMTA Board of Directors for adjustments to penalties; and took numerous other steps before Charles and Eric could hit the streets. 


All in all, Hayashi worked for two years to make these busts happen. She's now hoping to get a few more investigators soon - which would become a much easier and faster task if she became the Director of the Taxi Services Division of the SFMTA.

Eric and Charles

Supes Pass Watered Down Enforcement Against Illegal Cabs et al

At yesterday's Board of Supervisors meeting, the board unanimously voted to pass their watered down version of legislation making it a misdemeanor to operate illegal taxis or limos, or to solicit or accept payment for referral of passengers, or assignment of shifts or dispatched calls, or other illegal activities that suck money off of legitimate cab drivers and both cheat and endanger the general public.

The Supes voted to okay their own amended version of the ordinance that lessened the penalties that the police can give from $2,500 and $5,000 to $1,000.

A confused message: crime doesn't pay ... too much.

Whatever - as my mother used to say, "it's better than a poke in the eye with a sharp stick."

The legislation will allow MTA investigators to issue tickets to illegal vehicles et al. Taxi Services Director Christiane Hayashi hopes to hire two full time investigators who can devote all their energy to enforcing the laws against illegal cabs, sticky palmed doormen and the like. This will mark the first time that anyone has seriously and systematically gone after these felons.

The Board of Supervisors also passed a resolution supporting Peak-Hour Taxi Permits.

Nat Ford Serves a Facial

It's official. As of Monday 9/21/2009, Taxis & Accessible Services became Administration, Taxi & Accessible Services under Director Debra Johnson.

Instead of having our own division within the MTA we are now lumped into a cat-call sub-division that looks like this:

• Equal Opportunity Contracting
• Human Resources
• Marketing and Customer Service
• Employee and Labor Relations (for MTA employees)
• Organizational Development and Training
• Taxis
• Accessible Services

Can't you just see the logic of the grouping?

Christiane Hayashi is still the head of Taxis but she's now Deputy Director who reports to Director Debra Johnson as well Executive Director Nathaniel Ford.

In practical terms, this means that Ms. Hayahsi has lost some of her freedom and power and will have to clear her actions with Debra Johnson before going ahead with them. As to whether this will effect her plans to crack down on illegal taxis and limos remains to be seen.

As to how this will effect the forthcoming Town Hall Meetings is also an open question.

One thing is certain: If Director Ford chooses to ignore the wishes of everyone in the Taxicab Business in going ahead with this change, it must be his way of telling us that:

• What we want doesn't matter.
• The Byzantine internal politics of the MTA are more important than the needs of the cab industry or the City of San Francisco.
• We are under his thumb.

Welcome to the MTA.

Players & Plans: SFCDA

Although they are the new kids on the block, the San Francisco Cab Drivers Association is the only group to consistently protest against the MTA's plans to extort money either by selling cabs or imposing fees on medallion holders. With refreshingly openness, President Barry Korengold consults with the general membership in order to formulate policies or plan actions.

SFCDA's plan calls for:

• The preservation of Proposition K.
• An "exit strategy" that would entail a gradual relaxation of the driving requirement. Korengold suggests that the requirement be reduced by 25% every five years and an additional 25% when a driver reaches 65.
• Changes in the waiting list that include: drivers being automatically placed on the list when receiving an A-Card and the idea that drivers should be able to remain qualified once they meet a basic requirement of driving 9 out 10 continuous years.
• A serious crack down on illegal limos that would create significant revenue for the City and allow for the issuance of "hundreds more permits" for legitimate taxicabs.

The proposal should appeal both to medallions holders who don't want transferability and to people high on The List.

Medallion holders who want to sell and regular drivers who want to buy of course will dislike it.

The plan also doesn't really address the fact that the waiting list moves much too slowly for many people - except once again by putting more taxis on the street.

Chris Hayashi on Illegal Taxi's Etc

I called Director Chris Hayashi of  the MTA'S Taxis and Available Services to find out when her Town Hall Meetings would resume but she couldn't give me an answer. Her office is swamped with numerous problems such as moving personal from the Taxi Commission and re-checking the qualifications of almost every driver who ever had dealings with Officer Makaveckas. It'll be at least a few weeks before she'll be able to plan the meetings.

She did say that soon after June 19th her office will start issuing the thirty or forty medallions that have been backlogged by the Proposition A changeover to the MTA. Most of the medallions come from either the deceased or revocations and will be handed out to drivers on the list ala Proposition K. 

Hayashi's department is also gearing up for a crackdown on illegal limos and taxis. They'll start by going after the cabs which she says are, "on the front burner right now." "The "initial stages" of the operation are already in planning. This entails a a lot of administrative detail. "The best work requires the best preparation ...  the groundwork is being laid so that we know when we do hit the ground that we are effective. I don't want to just chase them (the illegal taxis) around."

These preparations sound incredibly complex and include:

• Putting the Traffic Division under the control of the MTA which "will get more responsiveness from traffic cops on MTA issues and taxis is now one of those issues."
• Coming up an enforcement plan. "The airport has one," Hayashi said, "so we're going to do our own for downtown ... we want that before we turn the police loose because ... we want to make sure that we have what we need for the district attorney to prosecute."
• "We want to talk to the District Attorney's Office first, give them a heads up that these cases are coming , let his office know how important it is to prosecute these and find out what they need in order to make sure they can prosecute effectively."
• And of course they need to identify and find the addresses of the illegal taxis.

Hayashi's team is compiling a list of illegal cab - including four that I gave her. Drivers can help in this effort by sending their photos of taxicabs that they think are illegal to:  sftaxi@sfmta.com or they can call 415.701.4400 for with other information. 

Some things you might look out for are:

• A fleet of taxis with a 333-3363 phone number pretending to be yellow cabs. If would be helpful if the MTA knew exactly how many bogus taxis are in this fleet. So if you see any of these cabs try to photograph them. 
• Any location where you see illegal taxis parked - especially if it looks like a base address.
• Try to get license numbers, vehicle numbers, color schemes, phone numbers and any thing else that might help to identify the fake cabs. It might also be useful to take down the cross streets where and the time when you saw them.
• For now, focus only on the taxis. The limos are a more complicated issue so the MTA is going after them later.

One thing drivers should avoid, however, is any kind confrontation, vigilante action or citizens arrest. I can attest to the wisdom of this.  One limo driver I photographed last year threw a punch at me and another one tried to run me off the road with his limo. While I personally found these events entertaining, I sensed that my customers didn't. As Hayahsi puts it, "avoiding fist-fights is a good thing."

She would also like all drivers to check their brakes before starting a shift. San Francisco's cable car fleet is small.

Hayashi thinks that she can get $5,000 for every illegal cab she catches. She's looking forward to this "because the city needs the money." 

Once director Hayashi has "all my stuff in order ... it'll just be a matter of going out and mopping up the floor. We'll swoop down and pick 'em off one by one."